Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where available.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you as soon as possible.

Shipping Rates

Shipping costs are calculated at checkout based on your location, the size and weight of your order, and the selected shipping method.

Any free shipping offers will be clearly displayed on our website when available.

Delivery Times

Estimated delivery times are:

• Australia: 2 to 7 business days
• New Zealand: 5 to 10 business days
• International: 7 to 21 business days

Please note that these are estimates only and delivery times may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to legal or carrier restrictions.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through our contact page or email us at @ethanjamespanagis@icloud.com